Spa Policies & Guidelines
Spa Policies*
Booking Appointments & 24 Hour cancellation policy
Appointments may be scheduled by phone, text, or on-line. A credit card will be taken at the time of booking. This card will only be charged if an appointment is not canceled prior to the 24-hour time frame (see policy below). We need confirmation of your appointment a minimum of 24 hours prior to your scheduled appointment time, in order to maintain your reservation. Multiple person and/or treatment reservations may require a 50% deposit. When you request a reservation of our therapist time you are agreeing to our cancellation policy (see policy below).
All appointments including those booked on-line cannot be cancelled or modified online. You must call the spa at 978-851-9898 to cancel or change any reservation. Cancellations and changes must be made a minimum of 24 hours prior to your scheduled appointment(s) to avoid being charged. We require a credit card on file that can be charged up to 100% of the services scheduled if they are cancelled in less than 24 hours, or you no-show for your appointment(s). If there is no card on file or if the card on file is incorrect or expired, you may be asked to pre-pay for future appointments scheduled. Clients who have a valid series may redeem one of their treatments toward the missed appointment. If you have multiple services scheduled, you would be charged the cancellation fee for any treatments that you don’t have a valid series for.
Service Prices
We reserve the right to modify, discontinue or change services and prices, without notice, to ensure that maximum standards of service and quality are being met.
Gratuities
Gratuities are not included in the price of our services or packages. At your discretion, gratuities are graciously accepted by our technicians. Gratuity envelopes are available upon check-out, or gratuities may be added to your credit card. Gift cards may not be used for gratuities. The industry standard ranges from 15% to 20% of the service fee.
Series Packages
Series are sold in a discounted package of 3 or 6 of the same treatment. Series expire one year from date of purchase. Series are non-refundable, not sold for a particular therapist, and redeemable for that specific treatment only. Series treatments may be shared or gifted to family and friends, with a maximum of two treatments redeemed per day, per series..
Gift Cards & E-Gift Certificates
Gift Cards may be purchased in-spa. E-Gift Certificates may be purchased on-line. Either may be used toward payment for spa services and/or products. They are non-refundable and cannot be deemed for cash, they cannot be replaced if damaged, lost or stolen, nor used for or toward gratuities. All Gift Cards must be presented in physical form to be redeemed for payment. E-Gift Certificates must be printed and presented in physical form to be redeemed for payment. A photo of a Gift Card or E-Gift Certificate is not valid for redemption.
Payment
We accept multiple forms of payment, including major credit cards, Balance Spa Gift Cards and E-Gift Certificates, cash, and Apple Pay.
Return Policy
A Balance Spa credit will be issued for products returned within 14 days of purchase, providing there is proof of purchase, products are in their original packaging, and no more than 20% is used.
Children
Balance Spa is an adult environment. In order to ensure the safety of children and the enjoyment of all guests, we ask that parents or guardians make arrangements for childcare outside of the spa, while they are receiving services.
Age Guidelines for General Spa Services
A signed parental consent is required for children under the age of 16 receiving any spa services.
Age Guidelines for Massage Therapy
Balance Spa does not provide massage services for anyone under the age of 18.
Jewelry and Valuables
Please do not bring jewelry and valuables to the spa. Balance Spa is not responsible for lost or stolen items.
Health Considerations
Guests with medical conditions are advised to consult their doctor before booking any spa services. Please be sure to inform your technician of any health conditions or allergies prior to your service.
Cell Phones
For the comfort and privacy of all of our guests, we ask that you silence and refrain from talking on your cell phone while inside the spa.
NO PETS
We do not allow pets in the spa due to State Board Regulations.
NO Alcohol or Drugs
Spa services are highly therapeutic and, therefore, we reserve the right to refuse spa services to any guest under the influence. Alcohol and drugs are not allowed in our facility.
Policies may be amended, added, or canceled at the discretion of Balance Spa. O.R.M.A.
Covid Safety Guidelines
Safety & Sanitation the Balance Way
The safety and well-being of our guests and team remains our highest priority. We have always adhered to the strict sanitation guidelines required by our industry. We have additionally implemented the new protocols put forth by the state and federal government in specific regard to COVID-19. We will continue to monitor these and adapt our practices accordingly.
Our Continued Commitment to Clean
We have installed an iWave air purifying system which kills mold, bacteria and viruses in the air, as well as reducing allergens. Creating a healthy environment without producing any harmful byproducts.
The sanitation product we use is EPA registered, hospital grade and ECO friendly for people and planet. High traffic areas are sanitized multiple times throughout the day
We will have alcohol-based hand sanitizers readily available throughout the spa.
All tools, stations, and work areas are sanitized in between each guest. Single use, disposable items are thrown away after each client. All of our team members have been certified in proper sanitation and disinfection procedures. These procedures are consistent with the highest industry standard and CDC recommendations.
We thank you for your understanding as we all continue navigating the ever-changing landscape of COVID-19. We will continue to monitor state and federal guidelines and make modifications should circumstances necessitate. These policies are subject to change at any time.
Please reach out if you have any questions. Thank you in advance for your support.
Website Privacy Policy
Collection of Information
We collect non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address or most-recently-visited URL. However, we do not collect any personally identifiable information about you unless you voluntarily submit contact information to us, such as name, phone, email address, and mailing address by filling out a form or survey, registering your email address with us or emailing us. We may also collect personal information from you at other points on our site that state that personal information is being collected.
Disclosure of Information
We do not sell or rent your personally identifiable information to any third parties.
Use of Information
We use personally identifiable and non-personally identifiable information for internal marketing purposes, for trend analysis, for pattern detection, and for site administration. However, we do not use personally identifiable information collected from the website to send unsolicited mailings to you. Of course, if applicable, we do use personally identifiable information to perform the services for which such data was collected (i.e., if you sign up for an email newsletter, we will send the email newsletter to the address you provide us).
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on by clicking on the unsubscribe link contained in the footer of the email.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us at the reply address of the email or you may contact us by phone at (978)851-9898.
Third Party Sites
This policy only addresses our activities from our servers. Other sites (including those that we link to within an advertisement, article or otherwise, and third party sites or services with which we offer or co-brand) may have their own policies, which we do not control, and thus are not addressed by this policy.
Review and Removal of Your Personally Identifiable Data
If you provide us with personally identifiable information to have us perform ongoing services to you, we will provide you with a way to review the information we have on file and either change or remove such data. To do so, please notify us via post or email at the address above and we will provide you with your contact information for review. To make changes, send us the changes and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. If you wish to have information you provided to us online removed from our records, please provide us with the information as you submitted it to us at the address above. We will use all reasonable efforts to ensure that your information is removed from our records.
Cookies and Other Tracking Methods
When you view our website, we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies, which are tied to personal information, do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account web sites may not work properly in that case.
Third Party Tracking
We use a third-party tracking service from Google Analytics that uses cookies to track information about visitors to our site in the aggregate on page visits, time on page, and visitor bounce rates to enable our making the site better and more informative to our visitors.
Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Security
We use industry-standard methods to protect your personally identifiable information from unauthorized access. Among other techniques, we usually store such information on a computer behind our “firewall” in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as “perfect security” on the Internet.
Amendments
Amendments to this policy will be posted at this URL and will be effective when posted.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.