LET'S GET SOCIAL
10:00 AM - 9:00 PM
09:00 AM - 9:00 PM
09:00 AM - 9:00 PM
08:30 AM - 7:00 PM
08:30 AM - 4:00 PM
08:30 AM - 4:00 PM
@VisitBalanceSpa | #BalanceSpa
- CALL OR TEXT US AT (978) 851-9898 -
RESERVING YOUR APPOINTMENT(S)
A valid credit card is needed to secure appointment(s). Please also see cancellation policy below.
Guests with medical conditions are advised to consult their doctors before booking any spa services. Please be sure to inform your technician(s) of any existing medical conditions prior to your service(s). Spa services are provided for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that guests may have.
ARRIVAL & LATE ARRIVAL
Your time with us is precious, and treatments begin promptly when scheduled. Please take full advantage of your visit by coming in early to relax and enjoy our spa. Although we will do our best to accommodate late arrivals, we can not infringe upon the next guest's time.
We require 24-hours notice to cancel a single appointment, and 48-hours notice for multiple service appointments. Failure to cancel within outlined time frame will result in your card on file being charged full prices. Additionally, you may be asked to prepay for future appointments.
The spa is an environment of relaxation and tranquility for all our guests. Please turn off mobile devices including phones, tablets, and pagers.
FOOD & BEVERAGE
Please do not bring food into the spa. You are welcome to help yourself to complimentary snacks and beverages at our snack bar.
The spa is a place where our adult guests come to rest and recharge their batteries. So please make babysitting arrangements in advance and come enjoy the spa without your little ones. Children under the age of 11 are not permitted in treatment areas, or left unattended in the lobby.
SERVICES & PRICES
We reserve the right to modify or discontinue services on our menu or increase/decrease pricing on treatments without prior notification. In this instance, every effort will be made to notify you of a change, but if you have any questions, please ask when booking your appointment.
We offer many of our most popular treatments in a discounted series package. You prepay for several of the same service at once and receive a discounted price. Visits may be shared with family/friends and are valid for 12-months from date of purchase. Series are non-refundable.
GIFT CARDS & ONLINE GIFT CERTIFICATES
Gift cards and online gift certificates are available in any denomination and may be redeemed for Balance Spa services or products. They must be presented for payment at the time of service, either the physical gift card or a printed copy of the on-line gift certificate. Digital pictures or copies are not accepted. Gift cards and online gift certificates cannot be replaced if lost or stolen, are non-refundable, may not be used for gratuities, and may not be redeemed for cash.
We accept American Express, Master Card, Visa, Discover, most debit cards, cash, and Balance Spa gift cards. We do not accept personal checks.
A merchandise credit will be issued for products returned within 14 days of purchase, providing there is proof of purchase, products are in their original packaging, and no more than 20% used.
Balance Spa is not responsible for lost or stolen items. Please leave valuables at home.
Our service menus are frequently updated to bring you a variety of seasonal and innovative new treatments.
All of our services offer BOTH results-oriented and relaxing elements so you never have to choose between effectiveness or pampering!
When you are ready to book, if you have questions, call or text us at (978) 851-9898. We look forward to helping you find BALANCE in your life.